Refund and cancellation policy

How fees are paid, and why that matters here

There is no checkout on this website and no payment gateway anywhere on it. Fees are paid directly to the teacher by UPI or bank transfer once you have decided to join, and no card is ever stored. Every published rate is on the fees page: ₹3,000 a month in person, ₹3,500 a month online, wherever you live, and ₹2,000 for a one-to-one session. Those figures are read from the same source the fees page reads, so the two cannot disagree.

The consequence is worth being blunt about. Because there was no gateway, there is no chargeback, no dispute button and no third party to appeal to. What you have instead is this page, a person who answers his own messages, and a policy that is deliberately more generous than it strictly has to be, because that is the only way direct payment is fair to the person paying.

Monthly fees

A month is a month of classes rather than a package that is forfeited the moment it starts.

• Stopping partway through a month. Tell the teacher you are stopping and the unused part of the month is refunded, worked out on the classes remaining after that day. The figure is sent to you before any money moves, so you can check it.
• Stopping before your first class. The whole fee comes back. Nothing has been used.
• Classes you simply did not attend. If you paid for a month, kept your place, and missed some mornings, those are not refunded, because the place was held and the class ran. A run of missed weeks is usually better dealt with as a pause: see below.
• A quarterly payment, once one exists. The same principle applies, worked out on whole months remaining.

The free class

Nothing is ever paid for it, so nothing is ever refunded for it. You are not asked for a card, you are not signed up to anything by attending, and there is nothing to cancel afterwards. If you came once and never came back, you owe nothing and are owed nothing. The same is true of the seven day morning challenge on the free class page.

One-to-one sessions

A one-to-one hour is held for you and nobody else can use it, which is the only reason there is any notice period at all.

• Cancelled with reasonable notice, which in practice means a day: moved to another time at no cost, or refunded in full. You choose.
• Cancelled at short notice for something unavoidable such as illness, a hospital visit or a family emergency: moved, not charged. Nobody is asked to prove it.
• Missed without any word: the fee stands. This is the one strict line on the page, and one message beforehand avoids it entirely.
• Cancelled by the teacher: moved or refunded in full, whichever suits you.

If a class is cancelled by the school

A class occasionally has to move, for a public holiday, an illness or the hall being needed by the association. You are told as early as it is known, and the class is either made up on another day or not charged for. It is never quietly lost.

If a batch is discontinued altogether, every rupee paid for classes that will not now happen is returned in full, without anybody having to ask.

Pausing

Pause once per quarter, for up to four weeks, without losing the time you paid for. The weeks you miss are added to the end of what you paid for rather than refunded, because that is what almost everybody actually wants: you are buying a practice, not a calendar. It applies to monthly, quarterly and half-yearly plans alike, and to unused sessions in a one-to-one pack.

Message before the weeks you intend to miss rather than after they have gone, and say roughly how long you expect to be away. Beyond one pause a quarter it stops being a pause and becomes a break, and a break is handled under the monthly rules above as a refund of the unused portion rather than as a credit that keeps growing. Travel, surgery and a fortnight at work that eats every morning are all ordinary and none of them needs a reason given.

How to ask, and how long it takes

One message to +91 82176 67359 on WhatsApp, or an email to [email protected], saying what you paid and when. No form, no reason required and no retention script. You will get the amount back in writing first so you can check it, then the transfer.

Refunds go by UPI or bank transfer to the account the fee came from. They are usually sent within three working days of being agreed, and always within seven. If a refund is refused, you will be told plainly why, in writing, on the same day.

Your rights

Nothing on this page takes away any right you have under Indian consumer law, including the Consumer Protection Act 2019. Where this policy is more generous than the law requires, the policy applies. Where the law is more generous, the law applies. The wider terms are on the terms and conditions page, and what happens to your contact details is on the privacy policy page.

Changes

If this policy changes, the date at the top changes with it. A change never applies to a fee already paid.